Terms and Conditions

Your access to, and use of, this website (“site”) is subject to the following terms and conditions ("terms"). References in the terms to "us", "we" or "our" are references to Gard’n Gro Limited (“Gard’n Gro”), its related companies, and directors, officers, employees or agents of Gard’n Gro Limited. By using the site, the customer (“you” and all other people using your login) acknowledge that you have read, understood and accepted these terms, and agree to be bound by them. Gard’n Gro reserves the right to make changes to these terms at any time and without notice. Please check these terms periodically for changes. Your continued use of the site after the terms have been changed indicates your acceptance of those changes.

While we make every effort to supply accurate information on this site, errors and omissions may occur. Gard’n Gro does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are responsible for the actions you take in reliance on the content on, or accessed, through this site.

Prices for the products listed on this site are in New Zealand dollars and include GST. All prices are correct when published. 

The customer shall pay for the products ordered, at the price displayed, at the time the order is submitted. No adjustments are made if the price of any product ordered increases or decreases between the time the order is submitted and the time when that order is delivered.

Gard’n Gro may vary the prices of products at anytime without notice.

We currently accept the following credit cards:

smallvisa   smallmc

We do not accept EFTPOS, cash, cheque, voucher or any other method of payment.

Payment is to be in full at the time of the purchase. If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order.

Credit Card Security
Gard’n Gro uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. 
  • -Payments are processed in real-time.
  • -Gard’n Gro does not have access to your full card number; this credit card payment is secured by DPS.
  • -DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
  • -DPS Payment Express Software is certified with over 200 banks globally. 
dps logo
Privacy Policy
We value your privacy. Gard’n Gro will only use any information you give us for the purpose for which it is supplied. We will not use it for any other purpose or supply it to any third party except where authorised by you or as required by law.

Gard'n Gro will keep a record of all transactions so we can respond if required. All details will be kept confidential.

We may use non-identifiable data supplied by you for our own business purposes including the improvement of this website, our services and our related services.

We may send you electronic messages necessary to complete, confirm or which directly relate to any transaction you enter into with us in relation to the products and/or services or the website.

With your prior consent, we may send you commercial electronic marketing messages relating to our goods and services and other information of related interest. We will stop sending you such messages if we receive a request to stop from you.

Delivery is made by courier to any New Zealand address. We do not deliver to Post Office boxes.

No order will be accepted for delivery outside New Zealand.

We endeavour to deliver all products within 3-5 working days of us confirming receipt of the order, although this timeframe is an estimate only.

You can change the delivery address at any point until the order has been dispatched by contacting us on sales@gardngro.co.nz 

Risk and Title
Risk and Title pass to the customer on delivery to the delivery address.

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If your delivery has not been received, please contact us within seven working days on sales@gardngro.co.nz  We will use the delivery information to make a claim against our courier company and offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Gard’n Gro shall be entitled to assume that any person accepting delivery at the delivery address is authorised to do so on behalf of the customer.

We stand by the quality of our products.
If you have received a product that is faulty, or if you have received the wrong product, you are welcome to an exchange or refund of the purchase price.
If you suspect your product has been damaged during delivery please do not throw away the packaging in which the product came. Please contact us on sales@gardngro.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

Once an order has been delivered to you, you have seven working days to return any product.
Changing or Cancelling an Order
You may cancel or change an order prior to it being dispatched by contacting us on sales@gardngro.co.nz will receive a refund of the purchase price only.

Gard’n Gro may cancel any part of an order (including orders that we have accepted) without any liability to you for the cancelation at any time if, the products ordered are not available, or that we believe your order has been placed in breach of these Terms.

We endeavour to keep the information on this site accurate and up to date; however, Gard’n Gro makes no warranty as to the accuracy, reliability, suitability or currency of information. All information and material on this site is provided “as is” and is subject to change at any time. We disclaim all representations and warranties, express or implied, including (without limitation) representations and warranties as to the accuracy, completeness or fitness for any particular purpose, to the fullest extent permitted by law.  If you are using this site for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.
Where products supplied are defective in terms of any condition, warranty, guarantee or otherwise do not conform to the order, Gard’n Gro will at its discretion replace any faulty products or replace them. Any claim made by the customer must be within seven working days of delivery of the Goods.

Gard’n Gro (and any other party involved in creating, producing or delivering this site) will not be liable for any damages, losses (including, without limitation loss of profits, business or data), costs or expenses of any kind, whether direct or indirect, arising or resulting from, or in connection with, your access to, or use of, or inability to access or use, this site or any other website which is linked or framed to this site, or any errors or omissions in the content thereof, to the fullest extent permitted by law, whether brought in tort, contract, equity or otherwise.

You agree to indemnify and keep us indemnified against all damages, costs, losses (including, without limitation, loss of profits, business or data) and expenses of any kind, whether direct or indirect, arising or resulting from, or in connection with, your access to, or use of, or inability to access or use this site or any other website which is linked or framed to this site or breach of your obligations or any warranty under these terms, whether brought in tort, contract, equity or otherwise.

Force Majeure
Gard’n Gro will not be responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which was beyond our reasonable control.

Intellectual Property
Gard’n Gro owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

We welcome the use of this site for personal use, non-commercial use, research or study – provided the user acknowledges all copyright and other notices contained in the content. 

You may not copy, reproduce, post, download, publish, broadcast, adapt, transmit, alter or create a derivative from any content on this website, without express written authorization from Gard’n Gro.

Links to third party websites
Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any verification or endorsement by Gard’n Gro. We do not monitor the content of any other website and are not liable or responsible in relation to any content on them. This includes any website other than www.gardngro.co.nz

Links to this website
The customer agrees that it will not create a hyperlink to www.gardngro.co.nz without express written authorization from Gard’n Gro. If a customer does create a hyperlink to this site that customer is responsible for all losses any member of the Gard’n Gro may suffer as a result of that link, whether direct or indirect. Linking to Gard’n Gro is at the Customer's own risk.

Governing Law
This website and its terms and conditions are governed by, and are to be interpreted in accordance with, the laws of New Zealand.

Changes to these Terms and Conditions
Gard’n Gro reserves the right to update, alter or modify these terms and conditions. Your continued use of this site after the terms have been changed indicates your acceptance of those changes. Please check these terms periodically for changes as they apply to your order.